Shipping Policy – TrendySuri
Effective Date: January 7, 2025
At TrendySuri, we are committed to providing you with fast, reliable, and affordable shipping. Our Shipping Policy outlines our shipping methods, costs, and processes to ensure your orders are delivered in a timely and efficient manner.
1. Shipping Methods and Delivery Times
We offer various shipping options to suit your needs:
- Standard Shipping: Estimated delivery time of 5-7 business days within the United States.
- Expedited Shipping: Estimated delivery time of 2-3 business days within the United States.
- International Shipping: Delivery times may vary depending on the destination but typically range from 7-14 business days.
2. Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of your order. You will be provided with the shipping cost during checkout before confirming your purchase.
- Free Standard Shipping: Available on orders over $50 (within the United States).
- Expedited Shipping: Additional charges apply for expedited shipping methods.
3. Order Processing
- Processing Time: Orders are processed within 1-2 business days of receiving payment. You will receive an order confirmation email with tracking details once your order has shipped.
- Delays: If there are any delays in processing or shipping, we will notify you via email as soon as possible.
4. Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Use this number to track your order through the shipping carrier’s website (e.g., UPS, FedEx, USPS).
5. Shipping Restrictions
- Shipping Locations: We currently ship to all 50 states within the United States and select international destinations.
- P.O. Boxes: Some shipping carriers do not allow shipping to P.O. Boxes. Please provide a physical address for delivery.
6. International Orders
For international orders, customers are responsible for any customs duties, taxes, or import fees that may be applied upon arrival. These fees are separate from shipping charges and are the responsibility of the customer.
7. Shipping Delays
While we strive to meet delivery times, external factors (such as weather, carrier delays, and holidays) may cause delays. If you experience any issues with delivery, please contact our customer service team.
8. Damaged or Lost Items
If your order is damaged or lost during shipping, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, whether through a replacement or a refund.
9. Contact Us
For any questions regarding shipping, please reach out to us:
- Phone: (928) 348-3677
- Email: info@trendysuri.com
- Website: www.trendysuri.com